We're here
to help.
Whether you're a shopper, a seller, or a prospective partner — reach out and a real human will respond.
Shopper support
Questions about orders, delivery, or returns.
Seller enquiries
Open or manage a merchant account on our platform.
Partnerships
Integrations, logistics, and strategic alliances.
Press & media
Press kits, quotes, and editorial requests.
Frequently asked
How long does it take to get a response?
We aim to respond within 1–2 business days. Urgent order issues are typically resolved within a few hours.
Where is AfricanaShop based?
Our operations are distributed across Europe and West Africa, with support teams active across all time zones.
Can I track my support request?
Once submitted, you'll receive a confirmation email with a ticket reference you can use to follow up.
How do I report a fraudulent listing?
Use the 'Report' flag on any product listing, or email us directly at trust@africanashop.com.
Still have questions? Send us a message